Reservations & Cancellations Policies

Individual Passengers

Quotation, Reservation & Cancellation Policies 

  1. BOOKINGS
  • The confirmation of services implies the knowledge and acceptance of booking and cancellation policies.
  • All reservations must be received via web, email or fax and will be replied by email with the assignation of reservation code that should be used at all times to confirm, consult, make changes or cancel the reservation.
  • Reservations and/or changes must be requested only via e-mail and confirmed in the same way to be considered valid. The only telephone/messenger request does not imply acceptance of it.
  • Reservations are only confirmed with full payment of all contracted services.
  1. PAYMENTS
  • Upon confirmation a deposit payment of US$350 per person is requested. The balance must be paid 31 days prior the arrival.
  • The costs of the wire transfer must be covered by the client.
  • The confirmation deposit is not refundable.
  • The supplier payment policy may also be applied.
  1. MODIFICATIONS
  • Modifications could be made 31 days prior to the operation of the tour; changes can apply penalties from suppliers.
  1. CANCELLATIONS

When the services are confirmed; the following penalties apply:

  • Confirmation deposit of US$350 per person is not refundable.
  • 31 days before the operation: 50% of total reservation
  • 20 days before the operation: 100% of total reservation.
  • In some cases, the supplier’s cancellation policies will be applied.

Groups

Quotation, Reservation & Cancellation Policies

  1. BOOKINGS
  • The confirmation of services implies the knowledge and acceptance of booking and cancellation policies.
  • All reservations must be received via web, email or fax and will be replied by email with the assignation of reservation code that should be used at all times to confirm, consult, make changes or cancel the reservation.
  • Reservations and/or changes must be requested only via e-mail and confirmed in the same way to be considered valid. The only telephone/messenger request does not imply acceptance of it.
  • Reservations are only confirmed with full payment of all contracted services.
  1. PAYMENTS
  • Upon confirmation a deposit payment of US$350 per person is requested. The balance must be paid 46 days prior the arrival.
  • The costs of the wire transfer must be covered by the client.
  • The confirmation deposit is not refundable.
  • The supplier payment policy may also be applied.
  1. MODIFICATIONS
  • Modifications could be made 46 days prior to the operation of the tour; changes can apply penalties from suppliers.
  1. CANCELLATIONS

When the services are confirmed; the following penalties apply:

  1. Confirmation deposit of US$350 per person is not refundable.
  2. 46 days before the operation: 50% of total reservation
  3. 31 days before the operation: 100% of total reservation.
  4. In some cases, the supplier’s cancellation policies will be applied.